Refund and cancel orders

We recommend syncing refunds processed via Recharge with your external system to avoid conflicting order information.

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1. Receiving the charge/refunded webhook

Your application can listen for the charge/refunded webhook which alerts a refund occurred. There are two statuses for this hook:

  • STATUS == "refunded" indicates the order was entirely refunded
  • STATUS == "partially_refunded" indicates the order was only partially refunded

2. Retrieve the Recharge order

The charge/refunded payload contains an order id, allowing you to retrieve the order record.

GET to /orders/:order_id

3. Update order on external platform

Using the order data you derived from step two, you can update the order record in your external system — adjusting line items or taxes, for example — as necessary


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